STORE POLICY
We founded Klassy Jewels with one goal in mind: to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
RETURNS & REFUNDS
EFFECTIVE January 1st 2021
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At Klassy Jewels, we have a NO Refund and NO Exchange Policy. ALL Sales Are Final until further notice. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
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We will fix any mistakes made on behalf of the company. If the product you received is deemed defective, your order may be eligible for a return or exchange. Please contact us within 3 days of receiving your order with any questions or concerns at klassyjewelsinfo@gmail.com.
We thank you for understanding this policy!
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Be safe and blessed.
SHIPPING POLICY
We strive to process all orders within 2-3 business days. All packages are shipped Priority via USPS with 2-3 day delivery.
Pickup is available Monday-Friday from 5pm-7pm. Please text 850.508.4064 to confirm the location, date and time.
IMPORTANT: If orders are not picked up by day 5 of receiving your pickup email, Your order will be cancelled and refunded.
LOST OR STOLEN PACKAGES:
Klassy Jewels is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, you must contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.
SHIPPING ADDRESS ISSUES:
Klassy Jewels will not be held liable for any shipping address discrepancies which includes lost, misplaced, or incorrectly delivered shipments.
Address
P.O. Box 181284
Tallahassee, FL 32318-0012
Phone
850.508.4064